Welcome to We Scoop!

Terms of Service

How do I pay?

We have a client portal where payment is processed. If you did not onboard yourself through the instant quote button on our website, we will create an account on your behalf after you have spoken to a We Scoop, LLC representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside of your portal account, you will have access to copies of all paid invoices, records of past cleanups, and you can link your credit/debit card into the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.

Note:

Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available at 971-454-9495 to help you over the phone.

Do you bill monthly?

Yes: Billing occurs on the 1st of each month before services are provided. Payments for initial or one-time cleanups are due on the day of your cleanup.

Note:

If you are on a bi weekly or once per month cleanup plan, you will be billed for the following months' services on the day of the initial cleanup.

Note:

You will be billed for the remainder of the month along with the initial cleanup if engaging in recurring services!

Next payment is due the 1st of the following month.

If payment is not received before your first cleanup of the month you will be removed from the service schedule until payment is processed. Services billed for the month are non-refundable. If you choose to cancel, we are more than happy to clean for the remainder of the month for you if needed.

We Scoop, LLC uses the data we collect to operate our business, analyze performance, and continue to provide 5-star service. By accepting the terms and conditions, you give We Scoop, LLC permission to use collected information for advertising and marketing purposes. This may include sending promotional communications, targeting advertising, and presenting you with relevant offers.

What time will you be at my home?

With respect to scheduling, we are unable to provide a timeframe on your service day. We have many yards to clean, and our routes are constantly being optimized for efficiency. This also helps keep our rates low for you! Our routes run from around 7am to dark.

Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes notice, so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on the way text. We don’t want to bother you at 6am. Your service day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.

Do I have to be home when you clean?

No, you do not have to be home when we clean. We simply ask for easy access to your gate. We can also clean with the doggies in the yard as long as they are very friendly. Our team loves all animals - it’s why we started We Scoop, LLC! Once the cleanup is completed, we will send a picture of your closed gate to your email on file, so you have records of it.

Note: If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don’t want to startle anyone!

What Happens If my Service Day is on a Holiday?

Great question! If your service day falls on a major holiday, we will skip that week's cleanup and perform double duty the following week. You will still be charged due to 2 weeks of accumulated pet waste in the yard.

Do you disinfect your equipment?

Yes! We disinfect our equipment after each cleanup with an organic, kennel-grade disinfectant to prevent the spread of germs.

Privacy Policy:

Protecting your private information is our priority. This Statement of Privacy applies to WeScoopDogs.com, and We Scoop, LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to We Scoop LLC include WeScoopDogs.com and We Scoop! The We Scoop, LLC website is a Marketing & Promotions site. By using the We Scoop website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered, We Scoop, LLC may collect personally identifiable information, such as your:

• First and Last Name

• Mailing & Physical Address

• E-mail Address

• Phone Number

• Information about your home such as gate locations, areas to be cleaned.

• Information about your pets including names & birthdays.

If you purchase We Scoop, LLC’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction

We Scoop, LLC may also collect anonymous demographic information, which is not unique to you, such as your:

• Age

• Gender

• Household Income

• Locations

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through We Scoop, LLC public message boards, this information may be collected and used by others.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information:

We Scoop, LLC collects and uses your personal information to operate and deliver the services you have requested.

We Scoop, LLC may also use your personally identifiable information to inform you of other products or services available from We Scoop, LLC and its affiliates.

Sharing Information with Third Parties:

We Scoop, LLC does not sell, rent or lease its customer lists to third parties.

We Scoop, LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. We Scoop, LLC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to We Scoop, LLC, and they are required to maintain the confidentiality of your information.

We Scoop, LLC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on We Scoop, LLC or the site; (b) protect and defend the rights or property of We Scoop, LLC; and/or (c) act under exigent circumstances to protect the personal safety of users of We Scoop, LLC, or the public.

We Scoop, LLC may utilize user information on 3rd party advertising platforms such as google ads, facebook ads, or other social media sites, and marketing channels.

We Scoop, LLC may also conduct user surveys with 3rd party software with information collected.

Opt-Out of Disclosure of Personal Information to Third Parties:

In connection with any personal information we may disclose to a third party for a business purpose, you have the right to know:

The categories of personal information that we disclosed about you for a business purpose.

You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the disclosure of your personal information. If you exercise your right to opt-out of the disclosure of your personal information, we will refrain from disclosing your personal information, unless you subsequently provide express authorization for the disclosure of your personal information. To opt-out of the disclosure of your personal information, email service@wescoopdogs.com

Tracking User Behavior:

We Scoop, LLC may keep track of the websites and pages our users visit within We Scoop, LLC, in order to determine what We Scoop, LLC services are the most popular. This data is used to deliver customized content and advertising within We Scoop, LLC to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information:

Information about your computer hardware and software may be automatically collected by We Scoop, LLC. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the We Scoop, LLC website

Use of Cookies:

The We Scoop, LLC website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize We Scoop, LLC pages, or register with We Scoop, LLC site or services, a cookie helps We Scoop, LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same We Scoop, LLC website, the information you previously provided can be retrieved, so you can easily use the We Scoop, LLC features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the We Scoop, LLC services or websites you visit.

Links:

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

We Scoop, LLC secures your personal information from unauthorized access, use, or disclosure. We Scoop, LLC uses the following methods for this purpose:

• SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion:

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and

• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

• Debug to identify and repair errors that impair existing intended functionality;

• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;

• Comply with the California Electronic Communications Privacy Act;

• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

• Comply with an existing legal obligation; or

• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen:

We Scoop, LLC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe from Third Party Communications

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of We Scoop, LLC by contacting us here:

– Email: service@wescoopdogs.com

– Phone: 971-454-9495

– Replying “Stop” to SMS messages.

E-mail Communications:

From time to time, We Scoop, LLC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from We Scoop, LLC or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from We Scoop, LLC, you may opt out of such communications by User can unsubscribe by clicking the “Unsubscribe” button.

SMS/Text Communications:

User that receive a free quote on Wescoopdogs.com and provide their phone number agree to receive calls and text message from We Scoop, LLC, including for marketing and promotional purposes.

Users may opt out of these messages in the future by replying “stop”

From time to time, We Scoop, LLC may contact you via SMS/Text Message for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an SMS message from We Scoop, LLC or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from We Scoop, LLC, you may opt out of such communications by replying “stop” to the SMS message or emailing us at service@wescoopdogs.com to be removed.

External Data Storage Sites:

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement:

We Scoop, LLC reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

License:

Unless otherwise stated, We Scoop, LLC and/or its licensors own the intellectual property rights for all material on We Scoop!. All intellectual property rights are reserved. You may access this from We Scoop! for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from We Scoop!

• Sell, rent, or sub-license material from We Scoop!

• Reproduce, duplicate or copy material from We Scoop!

• Redistribute content from We Scoop!

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of We Scoop, LLC; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to We Scoop, LLC. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of We Scoop, LLC's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Refund Policy:

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail service@wescoopdogs.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Refund:

In order for the service to be eligible for a refund, please make sure that:

• The service was purchase in the last 30 days

We reserve the right to refuse refunds of any service that does not meet the above refund conditions at our sole discretion.

Either party may terminate service at any time within the above guidelines

Message & data rates may apply. Message frequency varies.

Contact Information:

We Scoop, LLC welcomes your questions or comments regarding this Statement of Privacy. If you believe that We Scoop, LLC has not adhered to this Statement, please contact We Scoop, LLC at:

We Scoop, LLC

8071 SE Butternut Creek Parkway

Hillsboro, Oregon 97123

Email Address: service@wescoopdogs.com

Telephone number: 971-454-9495

Effective as of January 10, 2025

By initiating service, both parties agree to the above terms and responsibilities.